Shipping and Delivery Policy

At Kizhi Foods, we are committed to delivering your orders in a timely and efficient manner. This Shipping and Delivery Policy provides detailed information about our shipping processes, costs, and timelines. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing and Shipping Time

• Order Processing Time: All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). Once your order is processed, it will be packed and dispatched for shipping.
• Shipping Time within India: Once shipped, delivery within India typically takes 3-7 business days, depending on your location.
• Shipping Time for International Orders: International orders may take 7-21 business days to arrive, subject to customs clearance and local delivery conditions in the destination country.

Please note that shipping times may be delayed due to unforeseen circumstances such as holidays, natural events, or carrier-related issues.

2. Shipping Costs

• Domestic Shipping (India):
  • For orders over ₹1,000, we offer free shipping anywhere in India.
  • For orders under ₹1,000, a flat shipping fee of ₹50 applies.
• International Shipping:
  • Shipping costs for international orders will be calculated based on the weight and destination of your order. These costs will be displayed at checkout before payment.
  • Please be aware that customs duties, taxes, or additional fees may apply depending on your country’s regulations, which are the responsibility of the customer.

3. International Shipping Procedure

For international shipping, we partner with reliable courier services to ensure safe and timely delivery. Please note the following:

• Customs and Duties: Customs clearance can cause delays beyond our control. Any customs duties, taxes, or fees required by the destination country are the responsibility of the recipient.
• Tracking: Once your order is shipped, you will receive an email containing tracking information to monitor your shipment’s progress.

If your country is not listed at checkout, please contact us at info@kizhifoods.com, and we will assist with alternative shipping options.

4. Indian Shipping Procedure

For domestic shipping across India, we use trusted courier services to deliver your orders safely. Here’s what you can expect:

• Delivery within Cities and Towns: Most metro cities and major towns typically receive deliveries within 3-5 business days after dispatch.
• Rural and Remote Areas: Delivery to remote locations or rural areas may take 5-7 business days, depending on accessibility and logistics.

Once your order is shipped, you will receive a confirmation email with tracking details, allowing you to monitor your shipment’s status.

5. Order Issues and Delays

• If you experience any issues with your order, including delays or damaged items, please contact us at info@kizhifoods.com or call +919526960004, and our customer service team will assist you.
• For any undelivered or delayed packages beyond the expected shipping time, please notify us as soon as possible so that we can work with the carrier to resolve the issue.

We strive to ensure your products reach you in perfect condition and within the expected timeframes. Thank you for choosing Kizhi Foods!