Cancellation and Refund Policy

At Kizhi Foods, we strive to provide our customers with the best quality products and services. However, if you are not satisfied with your purchase or need to cancel an order, we are here to help. Please review our cancellation and refund policy for details on how to initiate a return, exchange, or refund.

1. Order Cancellation

• Before Dispatch: You may cancel your order any time before it is dispatched for shipping by contacting us at info@kizhifoods.com. If the order is canceled before dispatch, you will receive a full refund.
• After Dispatch: Once an order has been shipped, it cannot be canceled. In such cases, please refer to our return policy.

2. Return and Exchange Policy

We accept returns or exchanges under the following conditions:

• Eligibility for Returns:
  • Products must be unused, unopened, and in the same condition as when you received them.
  • Returns must be initiated within 7 days of receiving the product.
  • Perishable items such as dried fish, dried meat, and pickles are not eligible for return or exchange due to food safety and hygiene concerns, unless the product was damaged or defective upon arrival.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these steps:

1. Contact Us: Email us at info@kizhifoods.com with your order details, the reason for return or exchange, and any relevant photos of the product if it is damaged or defective.
2. Return Authorization: Once your return request is approved, we will provide you with return instructions. Please do not send any products back without prior authorization.
3. Shipping: Customers are responsible for return shipping costs unless the product was received damaged or defective. We recommend using a trackable shipping service to ensure the safe return of your product.

4. Refund Processing

Once we receive your returned product and verify its condition, we will process your refund. The timeline for refunds is as follows:

• Refund Processing Time: Refunds will be processed within 7 business days after receiving and inspecting the returned item.
• Refund Method: Refunds will be issued to the original payment method. Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately at info@kizhifoods.com with photos of the product and packaging. We will arrange for a replacement or provide a full refund, including shipping costs, at no additional charge to you.

6. Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

• Perishable food items (e.g., dried fish, dried meat, pickles)
• Products that have been opened or used
• Customized or personalized products

We want to ensure your experience with Kizhi Foods is seamless. If you have any questions about our Cancellation and Refund Policy, feel free to contact us at info@kizhifoods.com or call +9092426662